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FREQUENTLY ASKED QUESTIONS

  • 1st January 2022 the UK (Great Britain) left the European Union (EU) which was known as Brexit. So customers based in the EU buying from UK will have to pay duty and tax accordingly depending on items country of origin and HS code. So therefore we are unable to tell you the amount you will pay, the courier company will email you directly to notify the amount to be paid. This is paid to customs and not to us.
  • There are no fees for choosing to pay with PayPal Pay in 3 as long as you keep up with installment payments on time. You will be notified via email when payments are due.
  • Our decision making process is automated. We assess your financial position using a combination of the information you provided within your application, and information about your usage and history with PayPal to decide whether PayPal Pay in 3 is suitable for you at this time. We may also run a “soft” credit check with an external credit reference agency when you apply if we need more information to make our decision. This search will only be visible to you and will not affect your credit score.
  • To apply for PayPal Pay in 3, you’ll need to provide your: Title, Phone number, Address, Date of birth and Payment details.
  • Your plan will last 2 months in total. The first payment will be due at the time of purchase, followed by 2 further payments due each month after that.
  • We’re offering PayPal Pay in 3 to a growing number of our UK customers. PayPal Pay in 3 is not available for certain merchants and goods. We may also decide not to offer PayPal Pay in 3 as a payment option in certain circumstances, such as where our checks suggest an increased risk of fraud or where data we hold suggests you may not be eligible. The checks we run are with an external credit reference agency. This search will only be visible to you and will not affect your credit score. If you choose PayPal Pay in 3 as your payment method when you check out with PayPal, you’ll be taken through the application process. You’ll get a decision instantly, but not everyone is approved based on the checks we carry out.
  • PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date. It’s a great way to spread the cost of larger items or to cover emergencies, and is a helpful tool to manage your budget more effectively. Please note that Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and be aware of the possible impact of missing payments, including making other borrowing more difficult or more expensive.
  • (Age is a guideline only) | 40 approx - newborn | 42 approx - newborn/1 month | 44 approx - 0-3 months | 46 approx - 3-6 months | 48 approx - 6-12 months | 50 approx - 12-24 months | 52 approx - 2-5 years |
  • EU 19-24 - UK 3-10 | EU 25-30 - UK 8-12 | EU 31-36 - UK 12.5-3 | (Age is a guideline only) | Age 0-3 Months - UK Shoes Size - Newborn 0-00 | Age 0-6 Months - UK Shoes Size - Baby 0-00 | Age 0-12 Months - UK Shoes Size - 0-2.5, European 15-18 | Age 12-24 Months - UK Shoes Size - 3-5.5, European 19-22 | Size 1 - European 17 | Size 2 - European 18 | Size 3 - European 19 | Size 4 - European 20-21 | Size 5 - European 22 | Size 6 - European 23 |
  • (Age is a guideline only) | Early Baby - 2.3Kg (5lbs) | Tiny Baby - 3.4Kg (7.5lbs) 50cm | Newborn - 4.5Kg (10lbs) 56cm | 0-3 Months - 6.5Kg (14.5lbs) 62cm | 3-6 Months - 8Kg (17.5lbs) 68cm | 6-9 Months - 9Kg (19.8lbs) 74cm | 9-12 Months 10.5Kg (23lbs) 80cm | 12-18 Months - 12Kg (25.5lbs) 86cm | 18-24 Months - 15Kg (30lbs) 92cm |
  • We have over 50 brands and have listed below the country of origin for each brand. However with some brands we may have more than one country of origin and in that case we have mentioned 'varies'. | All About Emma - China | Amore - China | Angel Kids - China | Bebe Caramel - Portugal | Bella & Bambini - Italy | Bench - UK | Bonjour Bebe - Bangladesh | Brave Soul - UK | Claire Couture - China | Litte Fella - China | Cutey Couture - China | Cutey Pie - China | Disney - China | Fruit De Ma Passion - Portugal | Guess How Much I Love You - China | Harry Potter - China | Homegrown Organic Baby - China | Honour & Pride - China | Humphrey's Corner - China | Just For Me - China | Just Too Cute - Varies (Thailand & China) | KCL - Varies | Kris X Kids - UK | Lily & Jack - China | Little Dreams - Turkey | Little Gent - China | LFC - China | Looney Tunes - China | Made In Italy - Italy | Mighty Fun - China | Mini Moi - China | Miss - India | My Little Chick - China | Nasa - China | Newness - China | Not Monday Loungewear - China | Pex - Varies | Pure & Soft - China | Rock A Bye Baby - Thailand | Samli - Varies (Turkey & China) | Snuggle Baby - China | Soft Touch - China | Superman - China | Sweet Elegence - Thailand | Teeny Tiny - Thailand | Tia London - China | Tiny Baby - China | Visara - Turkey | Vivaki - Turkey | Watch Me Grow - China
  • We are reachable on the phone between 9.30am and 5.30pm Monday to Friday or via email support@kidzcorneruk.com. You can also fill out a quick form on the contact us page https://www.kidzcorneruk.com/contacts. We will get back to you on the same day on a working day between the hours provided.
  • All items are for the independent retail market therefore you choose the price to sell. However we advise that the markup on baby items is at least 100% so double the cost from us. We do not encourage price wars that then effect our own sales and sales of the brand. If we are aware of this then we may have to contact you to increase your prices or we will not be able to supply you going forwards.
    We are a small family business, trading independently so are not dictated to by our manufacturers. By keeping our overheads to a minimum, we endeavour to pass on value for money to our customers.
    No. Our styles are from independent brands and consequently we do not offer exclusivity to an area/town.
    Where an item supplied that is then altered by the Buyer, for example for personalised embroidery, this item then is no longer the original product. The Buyer then takes over the responsibility for the product for compliance to any relevant Safety Standards. Also no exchanges or refunds can then be made.
    This means that the complimentary item e.g hat/headband is NOT factored into the price of the garment. The complimentary component of the style is therefore not subject to our normal returns policy.
    We believe our prices are fair as we keep our margins low to offer the best price to all our retail customers. We do however offer free delivery on orders over £300 for UK Mainland customers.
    We accept paypal and use paypal pro advanced checkout to process credit/debit cards. You may request our bank details for bank transfer, however please note that we will not dispatch until the funds have reached our account. We manually accept each order to ensure quality and appropriate shipping rates. For orders placed on Fridays, Saturdays and Sundays, processing commences the following Monday.
    At checkout select 'collect from store' carrier option and you will receive a email notification when your order is ready for store collection. Our store is open from 9am to 6.30pm Monday - Friday and 9am to 2.30pm on Sundays. We are closed on Saturdays.
    On order placement you will receive an automatic order confirmation email acknowledging your payment is accepted. We then pick and pack your order and for international customers we find our best shipping quote and contact you for shipping payment. If an item is out of stock we will try to contact you, if unable to reach you in time we will refund you for the item or hold your order until new stock arrives. Your order status will then move to "Dispatched" and you will receive a confirmation email. Our external courier company will email and text you tracking information on the expected delivery time and date. In the UK you will also be given a one hour delivery slot, if you leave a mobile number with us the courier can contact you via a text message as well as the standard email. We will then ship your goods. Orders will normally be shipped within one business day of confirmation of payment on the order. For the UK this means an order and payment received prior to 1pm will usually arrive the following working day. Orders placed and paid for before Friday 1pm will usually be delivered the following Monday. We use external courier companies and our collection time is 2.30pm so an order picked and paid for before 1pm will be collected the same day.
    If you are based in UK Mainland i.e. England, Scotland Lowland or Wales and order over £350 you will qualify for free next day delivery if you order by 1pm during a working day and all items in your order are in stock.
    No, unfortunately our items come prepacked from manufacturers and suppliers in fixed sizes per pack so we can not sell individual sizes.
    No, you may purchase 1 pack if you wish. Our pack sizes are small between 4-8 pieces for clothing and 10-12 pieces for shoes.
    Yes, we have a cash and carry showroom you can see and purchase all our stock and take with you the same day. We are based in Rainham next door to Rainham station and we also have ample carpark space. Our address is Unit 4A/4B 6-10 Lamson Road, Ferry Lane Industrial Estate, Rainham, Essex, RM13 9YY. In Google just enter 'Kidz Corner UK Ltd' and select directions. Our store is open from 9am to 6.30pm Monday - Friday and 9am to 2.30pm on Sundays. We are closed on Saturdays. Our normal opening hours apply during bank holidays and other public holidays unless stated otherwise on our website.
    Just create an account online, enter some basic details and a chosen password and you are ready to shop. We are a wholesaler selling to retail, we do not allow end customers to purchase from us.
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